Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SIGNL (trysignl.app and its subdomains, the “Service”), provided by Mason Bowstead, a sole trader in the United Kingdom trading as SIGNL, of 25 Tunstall Gardens, Redcar, TS10 2TR (“SIGNL”, “we”, “us”). These Terms are a contract between us and the business or person that creates the account (“you”). By creating an account or using the Service, you agree to these Terms.

SIGNL is for business use. You must be 18 or over, and you confirm that you are using SIGNL for the purposes of your trade, business or profession and not as a consumer. If you use SIGNL on behalf of a business, you confirm you have authority to bind it, and “you” means that business.

SIGNL is an operating system for info-business operators: lead tracking, CRM, scheduling, call/commission tracking, reporting, and related tools, made available as a hosted web application. We may add, change, or remove features at our discretion, and may offer paid plans alongside any free tier.

You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@trysignl.app if you suspect unauthorised access. You must provide accurate information when creating an account and keep it up to date.

You agree not to:

• Use the Service for any unlawful purpose, or in a way that infringes others' rights
• Attempt to gain unauthorised access to the Service, other accounts, or our systems
• Upload malicious code, or interfere with or disrupt the Service's operation
• Use the Service to send any message without the consent the law requires, or in breach of section 6
• Reverse-engineer, resell, or white-label the Service without our written permission

6.1 You are the sender. When you send text messages (SMS or MMS) or WhatsApp messages through SIGNL, you send them as your business. You decide what to send, to whom and when; SIGNL provides the software. Messages go out in one of three ways:

(a) through a Twilio account you hold yourself, in which case you are Twilio's customer and responsible for that account and its registrations;

(b) through a Twilio account SIGNL sets up and manages for you under SIGNL's Twilio account, in which case SIGNL is Twilio's customer, but the account, its numbers and its registrations (including A2P 10DLC brand and campaign, or toll-free verification) are in your business's name and the messages are yours; or

(c) from a SIGNL shared number, which we offer only for booking messages (confirmations, reminders and changes about a booking) and never for marketing.

In every case, each message must name your business as the sender, and SIGNL does not send messages on its own behalf to your contacts. You are responsible for your WhatsApp Business account and templates.

6.2 Your warranty. You warrant that, for every message you send through SIGNL: (a) the recipient has given your business, directly, every consent or permission required by law and by the rules of Twilio, Meta and the mobile carriers for that message, including a signed written agreement for marketing messages to US numbers and consent or a valid soft opt-in for marketing messages in the United Kingdom and European Union; (b) the recipient has not withdrawn it; (c) you did not obtain the number or the consent by buying, renting or sharing a list, or from a lead seller or another business; and (d) everything you confirm in a messaging attestation or import in SIGNL is true.

6.3 Your compliance. You will comply with all laws, regulations and rules that apply to your messages, including the US Telephone Consumer Protection Act and its regulations, US state telemarketing and messaging laws, the UK Privacy and Electronic Communications Regulations, UK GDPR and EU GDPR, Twilio's Acceptable Use and Messaging Policies, the CTIA Messaging Principles and Best Practices, and the WhatsApp Business Messaging Policy. In particular you will: identify your business in every message and give a way to contact it in every marketing message; honour every opt-out, however it is made; check numbers against federal and state do-not-call registers where the law requires; respect the hours, days, holidays and frequency limits that apply where each recipient lives; register and keep current any state telemarketing registration that applies to you; and keep a record of each consent (when, where, how, and the wording shown) for at least five years after your last message to that person, and give it to us within five business days of our request.

6.4 Our tools do not make you compliant. SIGNL's opt-out handling, quiet hours, frequency limits, warnings and monitoring are safeguards. They are not legal advice, they do not cover every law, they may not always work, and they do not move your responsibility to us.

6.5 Suspension. We may restrict, pause or stop messaging from your workspace, without notice where we reasonably think it urgent, if: we receive a complaint, legal claim or regulator enquiry about your messages; Twilio, Meta or a carrier warns, filters or fines in connection with your messages; your opt-out or error rates are high; you do not give us consent records when asked; or we reasonably believe you are in breach of this section. We will tell you why and restore messaging once the issue is resolved to our reasonable satisfaction. Suspension does not reduce your fees.

6.6 Indemnity. You will indemnify us, and keep us indemnified, against all claims, losses, damages, fines, penalties, settlements, carrier or provider charges, and reasonable legal and other costs we incur arising from: (a) messages sent from your workspace, whichever of the routes in 6.1 is used; (b) any breach of sections 6.2 or 6.3; or (c) anything untrue in your messaging attestation or imports. We will tell you promptly of any claim, let you take part in its defence at your cost, and not settle it in a way that admits fault on your behalf without your agreement, which you will not unreasonably withhold. Section 13 does not limit this indemnity.

6.7 Opt-out records. We keep a record of every opt-out made to your workspace so that it continues to be honoured. You agree we may keep and disclose consent, opt-out and message records to Twilio, Meta, carriers, regulators and courts where needed to respond to a complaint, claim or legal requirement.

7.1 The Service lets you send documents for simple electronic signature and keeps a tamper-evident electronic record of each signing (the “Signing Record”). It does not provide qualified electronic signatures, identity checks, witnessing or notarisation.

7.2 You are responsible for the content of every document you send, for whether it is enforceable, and for checking whether a document of that type may be signed electronically in the places where you and the signer are. Some documents cannot be, including wills, deeds that must be witnessed, lasting powers of attorney and certain land, family-law and court documents.

7.3 You are responsible for any consumer law that applies to your agreement with the signer, including any information you must give them in writing, any cancellation rights, and any consent required to send them documents electronically, and for answering signers' requests about the documents you send them.

7.4 Signing Records and signed documents are part of your workspace data. We keep them on your behalf as your processor while your workspace is live.

7.5 We make no statement about the legal effect of any signature or document. Nothing in this section limits our responsibility for keeping Signing Records accurate and intact as described in our documentation.

8.1 Your data. You retain ownership of the business data you input into or connect to SIGNL (leads, contacts, calls, forms, and similar records). You grant us a licence to host, process, and display that data solely to provide the Service to you. Our Privacy Policy describes how we handle personal data in more detail: read it here.

8.2 Your responsibilities. You're responsible for the accuracy and legality of the data you input, and for having any consents needed (for example from leads or customers) to collect and process it through SIGNL. If you record calls or meetings, you are responsible for having a lawful basis to record them and for telling the people on them that they are being recorded, as the law where you and they are located requires; in some places everyone on a call must agree first.

8.3 When we process personal data for you. For personal data you put into or collect through SIGNL (about your leads, clients, contacts, team and the people you record or message), you are the controller and we are your processor. The subject matter is providing the Service; it lasts for the life of your account and the period in section 10; the nature and purpose are hosting, storing, organising, analysing, transcribing, messaging and displaying that data as the Service does; the data types are contact, communication, booking, payment, tracking, recording and transcript data; the data subjects are your leads, clients, contacts, website visitors, team members and people on recorded calls. We will: (a) process it only on your documented instructions, which are these Terms and your use and settings of the Service, including for transfers outside the UK, unless the law requires otherwise (in which case we will tell you first unless the law forbids it); (b) make sure people authorised to process it are bound by confidentiality; (c) keep appropriate technical and organisational security measures, as described on our Security page as updated from time to time; (d) use only the sub-processors listed at trysignl.app/privacy (section 10), which you authorise generally, give you at least 30 days' notice of a new one by email, let you object on reasonable data protection grounds (and, if we cannot resolve it, end your subscription and receive a refund of fees paid for the period after the change), and impose the same data protection obligations on each one, remaining responsible to you for them; (e) help you, taking into account the nature of the processing, to respond to requests from individuals exercising their rights; (f) help you meet your security, breach notification, impact assessment and prior consultation obligations, and tell you without undue delay after becoming aware of a personal data breach affecting your data; (g) at the end of the Service, delete or return your data as section 10 sets out, unless the law requires us to keep it; and (h) make available the information needed to show we meet these obligations, and allow and contribute to audits, including inspections, by you or an auditor you appoint, on reasonable notice and at your cost. We will tell you immediately if we think an instruction breaks data protection law.

Paid plans are billed in advance, in US dollars, on the cycle shown at checkout, and renew automatically until cancelled. We sell subscriptions through Whop, which processes your payment as merchant of record for card network purposes under its own terms; we remain the supplier of SIGNL to you. SIGNL is not VAT registered, so no VAT is charged. Prices do not include any other sales or use taxes; if Whop is required to collect such a tax, it will show it at checkout. Fees are non-refundable except where the law requires, where these Terms say otherwise, or where we agree in writing. We will give you at least 30 days' notice by email of a price increase, which takes effect from your next renewal after the notice period; you can cancel before then.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, or if we reasonably believe your use poses a risk to the Service or other users. On termination, your right to use the Service ends, though provisions that by their nature should survive (e.g. liability, intellectual property) will continue to apply.

SIGNL supports optional integrations with third-party services (e.g. Google Calendar, Stripe, GoHighLevel). When you connect an integration, you authorise SIGNL to access and use the data that integration is configured to share, subject to that provider's own terms. We're not responsible for third-party services' availability, accuracy, or their own handling of your data. Your use of each connected service is between you and its provider. If a provider changes or withdraws its service or API, the related SIGNL feature may stop working, and that is not a breach of these Terms.

We own the Service, including its software, design, and branding. Nothing in these Terms transfers any of our intellectual property rights to you, beyond the licence to use the Service as intended.

We will provide the Service with reasonable care and skill. Apart from that, and to the extent the law allows, the Service is provided “as is”, and we give no other promise that it will be uninterrupted, error free or suitable for your particular purposes. You are responsible for checking that the Service meets your needs, for your own compliance with the laws that apply to your business, and for keeping your own copies of important data.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for any loss of profits, revenue, business, goodwill or anticipated savings, for any loss or corruption of data (except that we will use reasonable efforts to restore your database records from our backups, which are kept for up to 7 days; recordings and uploaded files are not backed up), or for any indirect or consequential loss, in each case however it arises.

Subject to the paragraphs above, our total liability to you for all claims arising out of or in connection with these Terms or the Service in any 12-month period is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim and (b) US$500. This section does not limit your indemnity in section 6.6.

We may change these Terms, for example to reflect changes in the Service or the law. For a change that materially affects you, we will email the account owner at least 30 days before it takes effect, unless the change is needed sooner for legal or security reasons. If you do not agree, you can cancel before the change takes effect and, for a change that reduces what a paid plan includes, we will refund the unused part of your current billing period. Otherwise the new Terms apply from the date shown. The version you accepted, and the date, are kept with your account.

These Terms, and any dispute about them or the Service (including non-contractual disputes), are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring a claim to recover unpaid fees, or to protect our intellectual property or the security of the Service, in the courts of the country where you are based. If, despite section 2, you are a consumer, nothing in these Terms takes away the protection of the mandatory laws of the country where you live, and you may bring proceedings in your local courts.

16.1 The contract. These Terms and our SMS Terms are the whole agreement between you and us about the Service, and replace anything said or agreed before. If they conflict, the SMS Terms win on how text messages work for their recipients, and these Terms win on everything else.

16.2 What you have not relied on. You confirm that you have not entered into these Terms relying on any statement, promise or assurance that is not set out in the documents in 16.1. Your only remedies for a statement that is set out in them are for breach of contract. Nothing in this section limits or excludes liability for fraud or fraudulent misrepresentation.

16.3 Documents that give information, not promises. Our Privacy Policy explains how we handle personal data as a controller; it is information for you and does not form part of this contract. Our Security page, help articles, marketing pages and product descriptions describe the Service as it is when they are written. They are not promises and are not part of this contract, except where these Terms expressly adopt them (for example, the security measures in section 8.3(c)).

16.4 If part of these Terms is invalid. If a court finds any part of these Terms unenforceable, that part is changed as little as needed to make it enforceable, and the rest still applies.

16.5 Transfer. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to anyone who takes over SIGNL or the relevant part of it, and we will tell you if we do.

16.6 Third parties. No one else has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

16.7 Notices. We send notices to the account owner's email address. You send notices to us at support@trysignl.app or by post to 25 Tunstall Gardens, Redcar, TS10 2TR.

16.8 What continues after your account ends. The sections headed Messaging (for messages sent before closure), Electronic signatures (for records we keep), Your data, recordings and data processing, Fees, billing and tax (for amounts already due), Cancelling, ending your account and your data, Intellectual property, Warranties and liability, Law and courts, and General continue after your account ends, as does any other provision that by its nature is meant to.

Questions about these Terms? Email support@trysignl.app.

SIGNL is a trading name of Mason Bowstead, a sole trader in the United Kingdom.Address: 25 Tunstall Gardens, Redcar, TS10 2TR, United Kingdom.Email: support@trysignl.app.Not VAT registered.