Nº 01 · Support
Get help with SIGNL, from the docs or from the team.
Every way to reach the team today. Start with the docs.
Where to ask
- The docsReference pages built from the product itself: automation steps, metrics, data fields, connectors and the REST API.Docs
- support@trysignl.appWrite to the team about anything else.Email
- Report BugIn the app sidebar once you are signed in. Describe what went wrong; it attaches a screenshot of the page, which you can remove before sending.In the app
- Request FeatureIn the app sidebar once you are signed in. Say what would make SIGNL work better for you.In the app
- Request an integrationName a tool SIGNL does not connect to yet. No account needed.Form
- Privacy, terms and your dataEmail mason@infoscalelab.com, the contact the privacy policy and terms give.Email
None of these channels comes with a promised reply time.
What to put in a report
- The workspace name in the sidebar, and the page you were on.
- What you expected to happen, and what happened instead.
- Roughly when it happened: a timestamp lets us find the exact request in the logs.
- A screenshot, if anything looked wrong rather than behaved wrong.
If SIGNL looks down
The status page checks the app and its background jobs from your browser, every minute while it is open.